American Home Design, Inc Complaints Better Business Bureau® Profile
Table of Content
I would NOT recommend your business to my worst enemy. First your sales rep lied, and it is our bad for trusting him. He knew our cover had to be exactly like the others in our condo association. Then your installers left the gutter stopping on the deck and not out to our gutters.
We had to have a guttter person come and complete the gutters. $425 extra on top of the cost of roof, We were royally screwed. Not to mention the association wants us to get the shortened roof fixed. The salesman was very knowledgeable, the windows are beautiful and the installation went really well.
Customer satisfaction
We pay most of the costs of our employees’ health insurance coverage. Our upgrades revitalize the look and functionality of bathrooms.
However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We use 3rd party data sources to check the principal/owner of the business for liens placed against them. We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them. The feedback presented on this page was collected by GuildQuality from Verified customers of American Home Design using our impartial third party survey process.
Corporate Accounts
Locally owned and operated, customers can rest assured their products will be protected with our lifetime workmanship warranty. American Home Design is the ideal choice for Replacement Windows, Sunrooms, Patio Covers, Bath & Shower Remodeling, Walk-in Bathtubs, eShield Attic Energy Barrier and Insulation, Doors, etc. American Home Design has been Nashville's #1 Home Improvement company for over 45 years. American Home Design is the ideal choice for Replacement Windows, Bath & Shower Remodeling, Walk-in Bathtubs, Patio Covers, Pergolas, Entry & Patio Doors, RainSoft Drinking Water Systems, etc. We were going to price sunrooms from three different companies.
The crew arrived when scheduled, and cleaned up thoroughly upon completion. We are now pleased with an attractive, secure entry door that is fully functional for the first time. We had new windows installed....love the windows.
Find Success at American Home Design
Very friendly, professional, and knowledgeable staff. They genuinely care about their customers and the quality of their work. Had to wait from April to October for my shower to be installed and completed. Company did not want to install what I had told the salesperson I wanted.
American Home Design did a fabulous job on our bathroom. Removed an old fiberglass tub/shower and replaced it with a walk in shower with glass doors. The communication, professionalism, and installation was as good as it gets. We are very pleased and would definitely recommend the services of American Home Design to anyone considering a project that fits their services. Contact us to learn how the installation of energy-efficient windows, a walk-in tub, or a patio enclosure can improve your Nashville area home. We had a shower and toilet installed by American home Design.
American Home Design, Inc.
American Home Design was easy to work with, good quality construction and attentive to all requests. We verify any applicable state-level licenses, and we require every business to attest that they carry the appropriate local licensing to practice their trade. Please note that HomeAdvisor does not confirm local licensing. Do your own research using online ratings, reviews and through phone interviews before hiring a company. HomeAdvisor uses an extensive screening process to screen businesses and business owners/principals. We perform this screening when a business applies to join our network and, if the business is accepted, whenever concerns are brought to our attention.
He has no idea if our 3 new windows are in or not. We contacted the service manager to get some clarification who then informs us that she made a mistake and that our new windows have not been received. Instead, they have been ordered but they have no idea when they will be in. We are senior citizens on a fixed income and these windows cost $15,000.
American Home Design can perform a free in-home water test to show you exactly what’s in your water and recommend RainSoft systems to dramatically improve it. We are so pleased with everything concerning our new windows and sliding glass doors. I especially want to compliment the two men who actually did the work.
My sales rep was informative, gracious, and helpful. The installers did everything in a timely fashion and completed it in one day. We require all users - pros and homeowners - to uphold our core values as outlined in our Code of Conduct. Businesses receive ratings from homeowners through HomeAdvisor. Once a business is rated, we require it to maintain an overall average of two stars or greater. Protected flooring and all furniture prior to installationl.
On June 10, 2020, we purchased replacement windows from American Home Design. A year later, we noticed after a particularly long rain spell, that the windows were leaking. Streaks of dirty water were noted at the bottom of the windows. We contacted American Home Design and they came to the house to inspect. They agreed that all 3 double windows were not installed correctly and they agreed to order new windows and install them.
We also have the siding and soffits and continue to praise AHD. Have had rain soft for 6months and love all the products. Love the fragrances...they're not over powering.
BBB Rating & Accreditation
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Home Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question. When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews.
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